Bracknell Forest Homes repairs and maintenance team

Repairs and maintenance teamBracknell Forest Homes is responsible for the repair, maintenance and improvement of all Bracknell Forest Homes properties.

We are dedicated to providing a high quality, cost effective service in a professional manner.

We look after your homes in many ways:

  • Carrying out repairs when they are reported to us
  • Carrying out maintenance work to stop problems before they happen
  • Carrying out repairs to properties when they are empty before a new tenant moves in, including some major improvements to bring homes up to the Decent Homes Standard.

You may have to pay for some repairs. Please click here for information on Rechargeable Repairs for details.

How do I report a repair

You can report a repair by:

  • Calling our office on freephone 0800 692 3000
  • Click here and report repairs online (external link - please note you will need to close or minimise the new window to return to this website) or click the blue button at the top of the screen
  • Calling into our office at Berkshire Court.

To help us deal with your repair quickly and effectively please have the following information to hand:

  • Your name, address and a contact number
  • What is wrong and where the problem is
  • Which room(s) is affected
  • When the problem started
  • Any special circumstances, for example, if you need more time to answer the door.

If you have any compliments or complaints about the services we provide, please contact us so we can improve our service.

Emergency repairs including out of hours

If you have an emergency repair to report outside office hours, please call freephone 0800 692 3000. Please be aware that we will only respond where your health and safety is judged to be severely and immediately at risk or serious damage is taking place to the property.

Please click here to be directed to the emergency repairs including out of hours webpage.

Appointments

When you report a repair to Bracknell Forest Homes we will agree an appointment time when the repair can be carried out, which is convenient for you. We always try to be flexible and avoid school run times. For certain repairs and gas servicing we offer appointments for evenings and Saturday mornings. We also offer first or last appointments in mornings and afternoons. The appointment slots we offer to carry out repairs are:

 

Monday to Thursday 8am to 12 noon
  12 noon to 4pm
Friday 8am to 12 noon
  12 noon to 3.30pm

 

 

Freephone: 0800 692 3000
Email: bfh@bracknellforesthomes.org.uk